Modern electrical trade through software and AI
How do you turn paperwork and bureaucracy back into real craftsmanship? ProtocolHero founder Steven Pakasathanan joins Handwerker-Radio with hosts Max Herrmannsdörfer and Sascha Brakmüller (watts up) to talk about his path into the electrical trade, hard-won lessons and how software and AI simplify everyday documentation.
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Folge #67Modernes Elektro-Handwerk durch Software und KI
Steven Pakasathanan · Founder & CEO, ProtocolHero
Hosts: Max Herrmannsdörfer & Sascha Brakmüller
Steven Pakasathanan is an electrical engineer and founder of the electrical company PakaInvest and of ProtocolHero in Cologne. On Handwerker Radio's E-Show podcast he talks with Max Herrmannsdörfer and Sascha Brakmüller (watts up) about his path into the trade, the challenges of founding a company, his biggest mistake as an entrepreneur – and how software and AI simplify documentation in the trades.
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Steven Pakasathanan is a craftsman through and through, an electrical engineer and the founder and managing director of the electrical company PakaInvest and of ProtocolHero in Cologne. In the watts-up interview he describes how everyday problems in training, bureaucracy and customer communication led him to innovative solutions that today help far more people than just himself.
His company focuses on charging infrastructure, smart home and classic electrical installation. Across Instagram and other channels Steven now reaches around 80,000 followers – not for monetary reasons, but to pass knowledge on to businesses and young people and to strengthen the electrical trade as an ambassador for modern technology.
A €70,000 legal dispute negotiated over WhatsApp made one thing painfully clear: communication tools are not legally sound documentation. That experience sparked the core idea for ProtocolHero – documents that can be opened instantly, filled out quickly, signed digitally and captured with photos, video and text.
Today ProtocolHero is a cross-trade software solution built on a modular principle: templates for key handovers, construction acceptance or test protocols can be filled out directly on a smartphone or iPad. AI agents read measured values from a photo, detect defects and automatically build a structure – all the way to a digital signature and a shared document for the customer.
In this episode
- From studying mathematics in the USA to the electrical trade in Cologne
- Why WhatsApp is not legally sound documentation in court – a €70,000 case
- How a dream in the middle of the night became the idea for ProtocolHero
- AI as an assistant: reading measured values from a photo and detecting defects
- More than 400 businesses in the first weeks after launch
It began with a dream
„It was three in the morning. I woke up from a dream that felt too real. I knew no one would believe me. So I walked for hours – and what happened next, I would never have thought possible…“Steven PakasathananFounder & CEO, ProtocolHero
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