Digital protocols for tilers
Record measurements, substrate, wet-area sealing and room-by-room acceptance with photos — instead of scraps and memory.
Bring an existing form. In the call we map your real workflow in ProtocolHero and show what the finished PDF looks like.
How Tilers document today – and what it costs
In tiling the most important work is invisible after two days: substrate check, primer, waterproofing with connections and sealing tapes, slope in the screed. When water later comes through the ceiling, nobody asks whether the tile is straight but whether the waterproofing was done properly — and that can only be proven with photos from the day before tiling. Today those photos, if they exist, are on the foreman's phone.
That costs: in a water damage case after three years the company stands without evidence and pays out of goodwill or loses in court. Additional work — extra levelling, changed waterproofing height, more silicone joints — is carried out but not notified and not paid. And when the client reorders tiles after a year, nobody knows batch and shade because the box is long gone.
For the owner this means: they do not know which bathrooms were handed over with waterproofing proof, how much additional work remained unpaid and which teams document cleanly. ProtocolHero documents substrate, waterproofing and additional work before they are no longer visible.
Who ProtocolHero is built for
- Tiling companies with several installation teams
- Companies that fit out bathrooms in series for developers and general contractors in housing
- Tile and natural stone companies with large projects in hotels, hospitals and commercial buildings
- Companies with subcontractors whose substrate and waterproofing work they are responsible for
Four things that change for management
Not more forms, but less rework, less risk and a business you can show at any time.
Waterproofing with photo and timestamp — before tiling
The template has required fields per room for substrate check, primer, waterproofing with connections and photos — and cannot be submitted before the photos are there. Everything attaches to project and room in the database, with timestamp. In a water damage case years later you show the condition before the tile.
Additional work notified and signed the same day
Extra levelling, changed height, additional joints: the foreman records the work with photo, the other side's site manager signs on the tablet, the PDF goes out via link. The remark nobody invoices becomes the change order that gets paid.
Batch, shade and material recorded per room
The Hero Agent reads photos of the box; tile, batch, shade and grout colour are in the protocol per room. For reorders or complaints about colour deviation the answer is a glance, not a search. Recurring blocks per room make sure no bathroom passes without details.
Every bathroom in the project with status and open items
The document hub shows per project and team which rooms are finished with waterproofing proof, installation protocol and acceptance. The Hero Agent creates open items from the acceptance as cards with owner and deadline and asks for the photo of completion.
Schluss mit Word, Excel und Zettelwirtschaft
Diese typischen Hürden kennen Betriebe in Ihrem Gewerk – und genau hier setzt ProtocolHero an.
Measurements sit on a scrap that gets wet in the van.
Substrate and wet-area sealing are not traceable per room.
Grout, remaining work and touch-ups get lost between site and office.
Acceptance is missing as a clean PDF with photos.
So unterstützt ProtocolHero Tilers
Vor Ort erfassen, im Team prüfen und freigeben, als PDF übergeben – digital, mobil und nachvollziehbar.
Measurements & substrate
Capture areas, substrate and notes per room as fields — not as a photo of a scrap.
Wet-area sealing
Record wet rooms with a photo and a short note before the surface is closed.
Acceptance per room
Add rooms as recurring blocks: grout, remaining work, photos and acceptance per room.
PDF to site management
Sign acceptance and hand it over as a PDF — including open items.
From template to proof
One continuous process instead of isolated tools – identical for every team, with clear ownership per step.
- 1
Templates for concealed and visible work
Substrate check and waterproofing, installation protocol with material, additional work notice, notice of concerns, acceptance — maintained centrally, with rooms as recurring blocks.
- 2
Projects and rooms in the database
Project, apartment, room, the other side's site management, subcontractors. Every protocol attaches to the room.
- 3
Foreman documents before tiling — offline too
Photos of substrate, waterproofing and connections on the smartphone; work continues in the shell without signal. Only when the required photos are there can it be submitted.
- 4
Record material and additional work
Photo of the box, the Hero Agent reads batch and shade. Additional work with photo and the site management's signature the same day.
- 5
Approval and acceptance
Master tiler or site manager reviews and approves; developer or client receives link and PDF. Open items run as cards with deadline on the board.
- 6
Archive for the warranty period
Bulk export per project or apartment; the history remains available with photos and timestamps for the entire warranty period.
A water damage case without a photo costs more than any documentation
A tiling company with four teams easily completes 40 bathrooms a month in housing. If each bathroom costs 20 minutes for searching photos in the chat, writing up additional work afterwards and formatting the acceptance, that is roughly 13 hours a month — and the additional work forgotten along the way costs far more than the hours.
The real item is the water damage after three years: without a photo of the waterproofing before tiling the company pays for removal, rebuild and consequential damage — for one bathroom quickly a five-figure sum. With required photos per room, timestamp and approval, the question 'was the waterproofing done properly?' is answered in seconds.
- Required photos for substrate and waterproofing — no bathroom submitted without proof
- Additional work the same day with signature instead of unpaid in the remarks
- Batch and shade per room — reorders and complaints without searching
- Status per bathroom and team in the document hub
Inspection protocols, maintenance reports, acceptances, fault reports
Retyping, matching photos, follow-ups, creating the PDF, filing
Review and approve – the rest is captured on site
Per year, office only
€64,800
20 minutes less office work per protocol × 4,320 protocols × €45/h
- 4,320
- protocols per year
- 1,440
- office hours saved per year
- 180
- working days (8 h) per year
Not included: fewer follow-ups on site, less rework, faster invoicing and the time you save when someone asks for proof. We measure the real numbers in the pilot.
Start a pilotReal customers, real statements
Our references come from the painting and electrical trades and document damage for insurers, construction records and acceptances directly on site — the same mechanism as proving concealed work in tiling.
„Gerade bei Wasserschäden und Arbeiten für Versicherungen ist eine saubere Dokumentation extrem wichtig. Es muss nachvollziehbar festgehalten werden, welcher Schaden vorlag, welche Maßnahmen durchgeführt wurden und wie die Instandsetzung erfolgt ist. Das hilft uns intern für den Überblick, aber auch nach außen bei Rückfragen mit Kunden und Versicherungen.“
„Mit ProtocolHero läuft unsere Dokumentation heute deutlich strukturierter und einfacher. Gerade im Alltag ist es wichtig, dass Informationen nicht verloren gehen und wir alles schnell an einem Ort wiederfinden. Das spart Zeit und bringt mehr Klarheit ins Team. Was ich außerdem gut finde: ProtocolHero ist vielseitig einsetzbar – ob Schlüsselübergabe, Baudokumentation oder wichtige Prüfprotokolle.“
„Ich nutze ProtocolHero in meinem Elektrofachbetrieb für die Erstellung von Prüf- und Abnahmeprotokollen und bin sehr zufrieden. Besonders praktisch finde ich, dass ich Protokolle direkt digital erstellen und problemlos auf der Baustelle ausfüllen kann. Die Software ist übersichtlich und einfach zu bedienen – deutlich weniger Papierkram und eine viel effizientere Dokumentation.“
Beliebte Vorlagen für Tilers
Starten Sie mit fertigen Vorlagen oder bauen Sie sich Ihre eigenen – ganz ohne IT-Kenntnisse.
Fragen rund um Tilers
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See your Tilers workflow in ProtocolHero
In 15 minutes we clarify where time is lost today, whether ProtocolHero fits your process and team size, and how a real report of your business looks digitally. No generic product pitch.